Terms and Conditions

CANCELLING OR RETURNING YOUR ORDER

We are confident that you'll be completely satisfied with your products. However, if for any reason you wish to cancel or return all or part of your order the following conditions apply:

Cancelling before you have received your order

Please contact us as soon as you have decided to cancel. If your order hasn't been dispatched it will be cancelled and you will be issued with a full refund. If your order has been dispatched you must return the goods, preferably, in their original condition with a copy of the original invoice to the address below. The goods are your responsibility until they reach our warehouse, so make sure your order is packed carefully so it wont get damaged on return! All goods will be inspected on return. If you are returning goods through a post office it is advisable that you obtain a free Certificate of Posting. A full refund, less any optional upgrades such as express delivery, will be issued within 14 days.

Returning your order

Please contact us within 30 working days of receiving your order.

When your order arrives you must return the goods, preferably, in their original condition with a copy of the original invoice to the address below. The goods are your responsibility until they reach our warehouse, so make sure your order is packed carefully so it wont get damaged on return! All goods will be inspected on return. If you are returning goods through a post office it is advisable that you obtain a free Certificate of Posting. A full refund, less any optional upgrades such as express delivery, will be issued within 14 days.

PAYMENT AND ONLINE SECURITY

All items must be paid for in full before your order will be dispatched. You can pay securely online by Credit/Debit card or PayPal.

The security of your information, transactions, and money is critical to us at us which is why we use a 128-bit secure socket layer (SSL) to ensure any electronic communications between us are encrypted, meaning they cannot be read via the internet.
Rather than handle your Credit/Debit card through our system, we take online payments via the secure payment service offered by Global Payments. Global Payments automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches them (this occurs when you are initially transferred to Global Payments from our checkout), it resides on a server that is heavily guarded both physically and electronically. Global Payments servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. BW Farm Supplies never have access to your Credit/Debit card information which makes it impossible for anyone to capture your card details from our site. Furthermore, we will never contact you to request your Credit/Debit card details. If you would like more information about our payment provider please visit their website www.paypal.com